Tuesday 17 July 2007

How much should I expect to pay for an 0800 freephone number?

There are major variations in the marketplace - in fact it can be a minefield.

As with most things if a deal seems to good to be true then it probably is.

Beware of companies that offer zero set up fees and a zero monthly rental. Think about it logically - it costs any company money to invoice its customers. The only way that 0800 companies can recoup their costs if they offer no set up and no rental is by high call costs. Remember that with 0800 you pay the cost of the call.

Another thing to watch out for is companies that offer "free minutes". Obviously no-one can afford to give away free minutes. What these companies do is sell bundles of minutes to you for a fixed price in much the same way as you would buy a text bundle for your mobile. The odds are you won't use exactly the amount of minutes you paid for. If there is a shortfall the 0800 company wins which is what they gamble on. If you go over your minutes you pay anyway.

Make sure you choose a company that offers per second billing where your calls are NOT rounded up to the nearest minute.

Bottom line - expect to pay a modest set up fee, a monthly rental of around £2 + VAT per number and call charges around 4p per minute. Any more and you are paying over the odds.

If in doubt contact www.ofcom.org.uk/

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